FAQ
How can I book the wellness?
Booking of your dream time can be made mainly on the website. You can find the current capacity of all our zones in the Reservation section. The minimum time to make a reservation is 2 hours.
What is included in the price of entry?
Basic price for reservation includes the entry for two people for two whole hours. Towels and sheets to the sauna will be prepared for both of you. A bottle of prosecco and a bowl of fruit will be waiting for you as well. In each zone we have prepared a jug for a water.
How to get to our SpaSpa?
Zones at Prague 1 are equipped with contactless entry. After your payment, you will receive a unique four-digit numerical code in your email, which you enter at the entrance to the zone and confirm #.
The zones at Prague 7 are serviced by our staff. We don’t have reception with opening hours, however our employees are always there at the time of pre-paid orders. After arriving at the entrance, please ring the SpaSpa bell and wait for the arrival of our colleague. They will guide you to the zone you have chosen.
Parking
There is an option to park your car on the main street according to the parking tariffs of the given part of Prague. Spa Spa wellness centers do not have own parking spaces.
How we ensure the cleaning?
Before and after each reservation, an extra hour is automatically blocked in the system for cleaning and disinfecting the premises and the hot tub. Thanks to this time gap, our guests also do not meet each other and we are thus able to ensure maximum privacy.
I want to order a hookah, how does it work?
The hookah is always ready and heated for your arrival in the selected zone. The luxurious Quasar Raas 2 heating system ensures the functionality of the hookah for up to 2 hours, without changing the carbons. Your privacy is therefore no longer violated upon arrival.
Please order the hookah well in advance. For orders with an arrival time of less than 1 hour, the hookah can be prepared and served during your reservation.
I want to order a massage, how does it work?
When choosing a date, add the option of Thai massage in the additional items. We cooperate with a successful Thai massage studio in Prague. They provide masseuses for every pre-paid order.
Please order massages well in advance. For orders with an arrival time of less than 3 hours, the massage may not be provided due to the above.
Can I cancel my booking?
Money from a paid reservation are not refundable according to our condition. However, if the reservation is canceled at least 24 hours in advance, we will issue you a voucher in the value of the amount already paid. The voucher code is then valid for 2 months from the date of the original booking and you just need to enter it into the system when creating a new booking.
